This Website is operated by HERA (“the Seller“, “we”, “us”, “our”).
The customer (“you”, ”your”) is a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement.
The Website is http://www.shop-hera.com/.
The Product is a HERA product that the Seller offers for sale on the Website.
The Order is a purchase of one of more product(s) placed by the Buyer on the Website in accordance with the procedure and the terms described in this document.
The Purchase Price is the price indicated on the Website for a Product, including VAT.
By accessing this Website, you agree to be bound by the Terms.
- ORDER PLACEMENT AND COMPLETION PROCEDURE
2.1 Order placement
The Customer can place an order on or via the Website in the following manner:
– The Customer selects the Product desired in the desired style, color and size,
– The Customer adds the Product in the cart,
– The Customer checks his order and proceeds to check out filling in all his personal and address details,
– The Customer checks the information provided,
– The Customer selects a payment method and processes the payment,
– The Customer receives a confirmation e-mail of the Order that has been placed
N.B. This first confirmation e-mail does NOT mean that the payment went through and that the order has been completed.
If the e-mail address provided is wrong, HERA will NOT be able to send any confirmation e-mail or further information about the order and/or about the shipment.
2.2 Discount Code
HERA is entitled of offering Discount Codes and Store Credit in the following cases, among others:
– If the Customer returns one or more product(s) requiring Store Credit with Free Shipping (Shipping costs will be included only in the first return. If the Customer will return the product(s) a second time, Shipping costs will not be included in the code provided by HERA),
– If HERA decides to offer special discounts to any Customer on selected products,
– If HERA . decides to offer special discounts to any Customer on the entire store,
– If HERA . decides to offer special discounts to one specific Customer because of a peculiar situation.
Personal Discount Codes HERA will offer to one specific Customer will be valid for one year starting from the date in which it was created and given to the Customer.
The Discount Code will expire one day before the date in which it was created of the following year at 11.59 PM.
If the Discount Code will not be used within the specified date and time, the credit will be lost.
In peculiar cases, HERA . is entitled of creating personal Discount Codes with validity different from one year. The Customer will always be informed about the different expiry date and the Code will be created only after the Customer will have agreed with the terms proposed by HERA ..
Personal Discount Codes are usable only one time and the entire amount has to be used in one single time.
2.2 Order completion
After the Customer has placed an order, HERA . will:
– Check all the order details,
– Check if the address provided is correct (if it isn’t our customer Support will contact the Customer as soon as possible requiring a correct address),
– Check if all the ordered items are in stock (if there is any sold out item, our customer Support will contact the Customer as soon as possible offering a suitable solution),
– Check if the payment has been processed and received,
– Decide whether to accept or reject the order (read section 2.3 for further information about rejected orders).
If HERA . will decide to accept the order, the Customer will receive a confirmation e-mail that will inform him/her that the order has been completed and that it will be processed and shipped as soon as possible.
2.3 Order Rejection
HERA . will be entitled to reject the Order placed by the Customer in the following cases, among others:
– If the information that the Customer has filled in is incorrect, incomplete and/or false, or if the Seller is reasonably entitled to doubt whether that is the case,
– If the Customer’s payment is not received,
– If the Customer has already failed to comply with his/her payment obligations towards the Seller in the past,
– If the Customer has already caused serious inconvenience to the Seller in the past,
– If the Customer in the past has failed to accept and/or collect Orders that he/she placed with the Seller,
– If there is an honest mistake or clerical error, for example in the prices indicated on the Website,
– If the Seller cannot deliver the Order to the address provided by the Customer.
If an Order is rejected, HERA . will contact the Customer as soon as possible.
2.4 Conclusion of the agreement
- SHIPPING AND DELIVERY
3.1 Shipping time and carrier
The Order is processed and from our logistics as soon as possible (within 1-10 business days) after it has been completed.
All our shipments are made using a carrier designated by us.
Changing deliver carrier under special request made by the Customer is not a possibility.
During sales delays are possible
The Customer will always be notified by the Seller via e-mail about possible delays and/or changes.
3.2 Shipping address and Personal information
After the order has been processed and packed, it will be shipped to the address indicated by the Customer, provided that the mentioned address is complete and correct.
If the address provided is incorrect and/or incomplete, the Customer will be contacted as soon as possible via the e-mail address and/or the phone number the Customer indicated himself/herself, provided that the indicated personal information is correct and complete.
If the Customer provided any incorrect and/or incomplete personal and address information, as already specified, the Seller has no responsibility in eventual delivery delays and/or failures.
3.3 Solving an eventual inconvenience
The risk with respect to any damage to or loss of the Products will be transferred to the Customer as from the time at which the Products are delivered.
If any inconvenience will occur before the delivery, the Customer must contact our Customer Support providing order number, address information and clear explanation of the inconvenience. Our Customer Support will handle the complaint as soon as possible and will find a suitable solution in agreement with the Customer.
During sales responding time might be extended and the Customer will always be notified by the Seller via e-mail about possible delays and/or changes.
- PRICE AND PAYMENT
The prices indicated on the Website are denominated in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs.
The return shipping costs will be borne by the Customer.
The total Purchase Price will be indicated in the Cart and in the confirmation e-mails the Customer receives after completing his/her order (read section 2 for further information about confirmation e-mails).
4.2 Price variation
The Seller will be entitled to adjust the prices indicated on the Website from time to time without any notice being required.
The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.
Payment may be made using the methods indicated on the Website and must be made in advance in order to fulfill the Order and complete the Agreement.
If the Customer is not entirely satisfied with the purchase, he/she will be entitled to return the Product that has been delivered, on his/her own cost, within a term of 14 days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by the Seller on the Return Policy, provided that the Product has not been worn (trying on clothing is permitted), is undamaged and (insofar as possible) is in the original and undamaged packaging.
If the package has already been shipped, shipping charges are not refundable.
Products purchased with a discounted price are NOT refundable.
Before returning products, the Customer must fill in, the attached return form the Seller provides attached to invoice , in order to specify the details of both the order and the return.
The Customer can contact HERA . via the following channels:
– Calling the phone number +1 323 909 0995 from Monday to Friday from 08:30 to 17:00 ( + 1),
– Filling in the Contact Us form provided on the website by the Seller,
6.2 Responding time
Our Customer Support will answer to all the inquiries as soon as possible in a term of 14 days after receipt, provided that the message has been received and that the e-mail address indicated is correct and/or complete.
The Seller will notify the Customer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Customer can expect to receive an answer.
The Seller and its Customer Support have no responsibilities for non-receipt messages and/or for technical problems might occur during the communication between the Customer and the Seller.
For urgent inquiries the Customer must contact our Customer Support via phone calling the already mentioned phone number during the Seller’s business hours.
6.3 Eventual deviations
The Customer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint.
Such complaints, and complaints regarding the removal of certain Products from the Website, are not well-founded.
The Seller will not be liable for any damage that the Customer sustains as a result of such deviations or the removal of such Products from the Website.
The Customer will fully cooperate in the event that the Seller recalls a Product.
- WARRANTY AND LIABILITY
The Seller is required by law to provide a Product that meets the contract with the Customer.
The Customer must check the Product as soon as he/she receives it, before removing the tags and/or using the Product itself and inform the Seller about any eventual defect within the term of 14 days.
The Customer will be required to provide proof of the defect such as pictures of the Product with tags still attached and of the defect itself.
If a damage occurs after the tags have been removed and/or the Product has already been used and/or washed by the Customer, the Seller will require additional proof and information such as washing and/or drying method.
If the Customer shows the Seller that the Product has a defect caused by a production error, the Dutch Warranty Law applies to the case and the Customer and the Seller will find an amicable and suitable solution they both agree with.
The Customer will fully cooperate with the Seller’s requests and/or requirements.
The Seller is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller is legally liable towards the Buyer, exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of bodily injury or death.
- FORCE MAJEURE
The Seller is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller from complying with its obligations, and that cannot be attributed to the Seller because they cannot be blamed on the Seller, and cannot be deemed to be for the Seller’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller, a failure on the part of the Seller’s suppliers to supply goods or a failure on the part of the Seller’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller or third parties that it engages.
If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Seller being obliged to pay the Customer any compensation in that respect.
- ACCURACY AND AVAILABLITY OF INFORMATION
While We use reasonable efforts to include accurate and up to date information on the Website, We make no warranties or representations as to its accuracy.
We assume no liability or responsibility for any errors or omissions in the content of the Website.
Fill in our Contact Us form if you believe any information is incorrectly reported.
We reserve the right, at our absolute discretion, to add, revise or remove any content or information without notice.
- YOUR USE OF THIS WEBSITE
10.1 Browsing on the Website
Your use of and browsing on the Website are at your risk.
Neither We nor any other party involved in creating, producing, or delivering the Website are liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Website.
Other than for your own personal use or internal business purposes, you may not without our prior written consent:
– Copy, reproduce, use or otherwise deal with any content on the Website;
– Modify, distribute or re-post any content on the Website for any purpose;
– Reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;
– Use the content of the Website for any commercial exploitation whatsoever.
Without limiting the foregoing, everything on the Website is provided to you “as it is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. We also assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Website or your downloading of any materials, data, text, images, video, or audio from the Website.
10.2 Usage and Treatment of the Material
Any communication or material you transmit to the Website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Us or Our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, We are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products/services using such information. We have not reviewed all of the websites linked to the Website and are not responsible for the content of any off-site pages or any other websites linked to the Website. Your linking to any other off-site pages or other websites is at your own risk.
You agree that no submissions provided by you to the Website will violate any right of any third party, including, without limitation copyright, trade mark, privacy or other personal or proprietary right(s). You are and shall remain solely responsible for any submissions you make.
Whilst We take every care to ensure that no defamatory, offensive, indecent or other sensitive material appears on this Website, we must emphasis that you enter the Website at your own risk.
You agree, through your use of both the public and private parts of this Website, that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise in violation of any law. Legal actions can be taken against you. You also agree not to post any copyrighted material unless the copyright is owned by you or you have consent from the owner of the copyrighted material. Spam, flooding, advertisements, chain letters, pyramid schemes, and solicitations are also inappropriate to this forum.
It is impossible for Us to confirm the validity of content from users. Comments and forums are un-moderated and although We do actively monitor contributions from users, We are not responsible for any content posted. We do not warrant the accuracy, completeness or usefulness of any information presented. The messages express the views of the author, not necessarily the views of this Website. Anyone who feels that a posted message is objectionable is encouraged to notify Us immediately. We have the rights to remove objectionable content, within a reasonable time frame, if we determine that removal is necessary. This is a manual process, however, so please realize that we may not be able to remove or edit particular messages immediately. This policy goes for member profile information as well.
You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless the Website. We also reserve the right to reveal your identity (or any information we have about you) in the event of a complaint or legal action arising from any information posted by you.
It is your responsibility to present clean and accurate information with regard to your user details. Any information we deem inaccurate or vulgar will be removed.
Please note that with each contribution you post, your IP address is recorded, in the event that you need to be banned from this forum or your ISP contacted. We reserve the right to ban any user from the Website.
- Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
- Ownership and rights